Emma Fysh has called me and is inquiring about the project we are working on.
As I don’t have the experience in this specific project, I start a new phone call with Jade Saunders from the Contact List, the project manager for this specific project.
When I start the new call to Jade, Emma’s call is automatically put on hold.
Jade has indicated that she is free to take the call, so from either call window I click the call controls button......
.......and then transfer.
The transfer menu automatically includes people I’m currently talking to, so I’m able to select Emma from here.
While the call is transferring I can see the status from both Jade’s and Emma’s conversation window. After the transfer has completed both windows are closed :)
The beautiful part about
As you can see from this simple scenario, the ability to consult with someone before sending a phone call to them can be quite useful in ensuring that the person is available, and has the background required to help the caller.
This blog post is an update of my previous one which I posted for the Lync 2010 client:
which used the the text from