Lync ethernet phones not showing up in Monitoring Server: Device Report

It appears that CX500 and CX600 devices do not get put into the Device Report from the Lync Monitoring Server role:

 Our list for the last 7 days has the following devices:
  • Handset (Catalina)
  • Headset Microphone (GN 9330)
  • Headset Microphone (Jabra PRO 930)
  • Headset Microphone (Jabra PRO 9450)
  • Headset Microphone (Jabra UC VOICE 250 MS)
  • Headset Microphone (Plantronics Blackwire C210 M)
  • Headset Microphone (Plantronics C310-M)
  • Headset Microphone (Plantronics C610-M)
  • Microphone (Plantronics Blackwire C220)
  • Microphone (Plantronics C310)
  • Telephone (Plantronics P540-M)
  • Telephone (Polycom CX300)
  • Telephone (USB Audio Device)
  • UCPhone
so guess that the POE Ethernet phones all get wrapped up in the "UCPhone" category.

(As a side note I'm going to assume that the "Telephone (USB Audio Device)" are the CX300 devices which are on our Apple Mac's)

Will investigate more and update when/if I have more information.

Lync 2010 File Association on Windows 8

Have today found a retrograde step with Windows 8 File Associations which is affecting my use of Lync 2010.

On Windows 7 if you clicked a url in the format tel:447775560821 then (if Lync 2010 was installed) you would get the following:

and you would be able to click to call from the webpage/Outlook signature/et al.

In Windows 8 the Metro Modern UI gets in the way as such:

and doesn't let you choose Lync 2010 as an option for Tel (the full href list is on Tom Kisner's blog).

This only happens if you have another program which takes hold of the URL:tel protocol as a fresh install of Windows 8 and then only installing Lync 2010 (no Skype or Chrome installed) allows Lync to get the call.

More mystifying is that if you look in the registry then the URL:tel file association is:

and I have been unable to find where Chrome is taking over the association.

Strangely by clicking the "Look for an app in the Store" option that Lync Modern UI is not listed as an option:

As we are not moving to Office 2013/Lync 2013 at the moment I've not had a chance to test if the newer version fixes this.

Update 27/05/2013:
There is a fix for this which mentions Lync 2013:
For Lync 2010 the Reg key is at:

Jabra doesn’t like turning off the Lync "second incoming call" ring tone

Interesting issue with Lync when using a Jabra 9330e or the Jabra PRO 930 with Lync 2010.

One of the things about Lync is that you never go to an engaged tone (well, okay, you can if you are an Enterprise Voice user with no voicemail path but that’s not a usual setup). As such if you have people who get a lot of calls you get asked:

“Can you stop that damn ringing in my ear”

And as a diligent administrator you cry:

“Of course – go into sounds > Lync > Second Incoming Call and change the sound to none

Then you lean back in your chair confident that another customer is happy……

…..except they're not.

(Some background – any device that has the “Optimised for Office Communicator / Lync” does not need a driver to work with Lync)

When you turn off the second incoming call in a driverless implementation with either the 9330e or the PRO 930 then the device still generates its own incoming call alert which is independent of the sound played by Lync (admittedly the PRO 930 is a lot less distracting).

If you install the Jabra Control Center software it is possible to turn off this by unselecting Enable ringtone in headset as well as turning off the second incoming call in the system sounds.

Unfortunately the 9330e doesn’t have any options in the Jabra Control Center software.

I did contact Jabra support about this but was told that this is by design......