Global Address List not up to date

First Check Outlook Web Access as this will always be up to date. If the staff members are missing from OWA then this is a different problem.



If the staff members are in OWA try a manual download

Outlook > Tools > Send/Receive > Download Address Book

Uncheck Download changes since last Send/Receive > OK



If this fails then repair the Outlook Profile:

Outlook > Account Settings > repair > Next

If the wizard reports that Outlook need to be restarted then restart Outlook and retry the manual download above



If the manual download fails start Services.msc (elevated/run as end user is logged in)

Check that:



* Automatic Updates

* Background Intelligent transfer Service



are both set to Automatic and are started.

If not, make those changes.



Return to Outlook and try the manual download again.

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