- Skype for Business user homed on Office365 with On Prem PSTN
- Exchange Mailbox hosted in Office365 (Voice mail in Exchange Online: Unified Messaging)
- Our environment still has an on-prem Exchange 2013 and SfB 2015 servers (we're Hybrid)
Voicemail left for me. I can see it in my Outlook inbox:
I decide that I want to listen to the voicemail discreetly as it may contain sensitive content so instead of just pressing the play button so that it comes out of my speakers I press the Play on Phone in the Outlook message.....
Outlook asks where I want to play the message, I leave this as the default as I want it to ring my SfB client.....
Call connects and I get "End of message, press 1 to replay message" In an British accent. Strange I think, maybe the call didn't connect in time. So I press 1 on the keypad and the ever helpful Microsoft lady again says "End of message, press 1 to replay message" Its almost like she can't deal with the encoding of the file.
After hanging up I confirm I can listen to the message on both the play icon in Outlook and the MP3 file on the iPhone. Both succeed.
Moving over the Sfb Client (Office 2016 MSI), I can see the voicemail and pressing the play icon plays the voicemail locally via my default communication device - result, the whole office hasn't heard that message.
At this stage I think it must be a problem with Office365 not being able to deal with the message.
For fun I then try via Call Voice Mail feature in the client expecting it to not work....
But it does..... Announced by a nice American accented lady.....
I then move back to the Play on Phone and notice that all of the voice prompts are in British English. At this point I'm assuming that somehow using local Outlook I'm being forced via the old on-prem Exchange Server that can't handle the cloud mailbox (this assumption is 'cause of the British accent).
For fun I move over to Outlook on the Web for Business (
And the Brit starts speaking to me...... I navigate the voice tree and she says she'll play the message (telling me the time the VM arrives and also who it is from "Plus fourty four, seven seven seven five....." etc)......
.....and there's no content again
I've raised a ticket with Microsoft and will update this post when I get a response.
Update: 21st November 2016
On the ongoing ticket we have confirmed that a user who is homed on-prem for SfB but on Office365 for Exchange can consistently hear the message. Still no word on why though.