The Dialogic was left in place but does not appear in any call routing with the idea if we had a massive problem we at least had the infrastructure in place to start failing back.
Today I came back from a meeting and thought to myself “I’ll power off the Dialogic and the Mitel box now”
So I did.
All seemed to be fine – no user complained.
An hour later an external call came into our ServiceDesk Response Group. Which I was not able to pick up. Looking on the Monitoring server we had the following:
|10001 - Gateway did not respond in a timely manner (timeout)|
Powering the Dialogic on fixed the problem (We could all pick up Response Group calls again).
I have since removed the Dialogic from the Topology and powered it off and Response Groups are still working.