Outlook not showing attachments

One of our users contacted the ServiceDesk to say that they were no longer getting attachments from specific senders. The email would show the paperclip icon but when the email was opened no attachments were there.

The emails were all from users of Applemail and the end user was on our Exchange 2007 server.

Client was Outlook 2007, upgrading them to Outlook 2010 didn't help.

Only change on the server was the patch Update Rollup 3-v2 for Exchange Server 2007 Service Pack 3 (KB2530488) was applied to the server.

To fix on our server I followed http://support.microsoft.com/kb/954684 which was to run the following PowerShell command:

set-OrganizationConfig -ShowInlineAttachments:$true
After running the command I restarted the Transport service and the test email came through correctly.